Frequently Asked Questions
Everything you need to know about our premium soap and candle supplies.
What is the typical shipping time for my order?
Most orders are processed within 1-3 business days. Shipping times vary by location, but standard delivery typically takes 3-7 business days across North America.
Do you offer wholesale pricing for bulk orders?
Yes, we offer tiered wholesale pricing on the majority of our raw materials, essential oils, and containers. Discounted rates are automatically applied to your cart based on volume.
Are your fragrance oils and essential oils skin-safe?
All of our fragrance and essential oils are high-quality and cosmetic-grade. We provide IFRA certificates and SDS sheets for every scent to ensure safe usage levels in soaps, lotions, and candles.
What is your return policy on raw ingredients?
To maintain the purity and integrity of our products, we cannot accept returns on raw ingredients, oils, or waxes. However, we do accept returns on unused equipment and packaging within 30 days of purchase.
Can I pick up my order in person to save on shipping?
Yes, we offer a 'Local Pickup' option at our warehouse checkout. You will receive an email notification as soon as your order is ready for collection.
Do you provide recipes or guides for beginners?
Absolutely! We offer a comprehensive library of free recipes, tutorials, and technical guides on our blog to help both hobbyists and professionals succeed in their crafting.